MYSTAYS Shin Urayasu Conference Center

Nothing . Staff lack basic customer service and laugh when you experience issue. Shuttle extremely limited especially at night shares w all 3 my stays in area and leaves many customers to find own way back late at night versus sending another shuttle .

Hotel stated we needed to clear bed on 3 rd day for mandatory cleaning cause ing us to miss the 30 people limit for shuttle in morning and our room wasn¿t cleaned that day nor fresh towels left.

This was the WORST experience I've ever had!The front desk agents harassed and patronized me and my friends the entire time we were there. They refused to let my friend go up to the room because we had booked "only 2 people" we were discriminated against

The room was bigger than expected, very clean, and comfortable. The staff was very friendly and helpful.

excellent reception help

Asking guests for breakfast tokens (tickets) immediately before entering the breakfast dining hall was a very unpleasant experience. I had already handed over all four breakfast coupons to an elderly staff member at the counter on behalf of my family; however, my family arrived at the dining hall slightly later. Despite my explanation, another staff member repeatedly asked my family to produce the coupons, which caused unnecessary discomfort.Such situations could be handled with more understanding and flexibility. As hotel guests, our breakfast entitlement should already be known to the staff, and we believe these matters need not be enforced so strictly.

Second time staying there. Best place for us when going to Disney parks. Shuttle bus to the parks and close to the train station. Calm, big rooms and very clean.

location, bus service, breakfast

Breakfast was good and the employees were good

needed an accessible room for a friend in a wheelchair, and none were provided. This made our stay very difficult to get here into bathroom and bathed

If you plan on going to Disneyland/sea - this is the place to stay at. They have a shuttle that goes to/picks up from Disneyland/sea. Please check the schedule as this is on a first come first serve basis. Also it's a bit tricky getting to the bus stop to return back to the hotel - make sure you ask where to go so you don't miss out!They have awesome and friendly staff, always had pleasant interactions with them. There is an area with some snacks and drinks you can purchase - really handy. Loved the location for walking around as well.The room is adequately stocked with the necessary amenities and pj's as well! Loved the couch and space of these rooms compared to other hotels we stayed at this was spacious.

I liked the room, the whole building. Tha AC worked great. Free ice. Coin laundry machine and dryer with rational price. Bus that takes you to the station and Disney Tokyo. The only reference is that it worked three times in the morning (9:15, 10:15 ...).

The breakfast was not bad, but not great either. You can buy food in the mall at the closest station.

The staff were kind and quick! I like that parking was affordable, and that there are Disney shuttles available too. It’s closer than the Disney celebration hotel so can’t complain about the distance. There’s a self service mini convenience store in the lobby so that’s nice too! I also liked the pillows.

The beds are hard, which is standard but it did hurt my back. Also, our AC started leaking on our bed. We had to shove a towel in it while we slept and couldn’t make it nice and cold in the room.

The staff was nice and the bed was clean and comfortable

The room’s carpet was a bit dirty.

Water pressure

Was eh. No water bottle filling on the floors and not flexible on check out time and expensive to not check out on time

This was an room in a very busy tourist location. I did not get to try the breakfast, but that was one of the reasons I picked the hotel. The timing does not work out for the part shuttles.The room is very small, like a cruise cabin, and the air conditioning struggling a little and it was not that hot out There were far more amenities than I expected, maybe standard for Japan. There was a very odd rule about feeding cups if they were very consistent on, and I frankly didn’t understand :-)

There’s pretty limited shuttle service and the first one was extremely crowded and gets you to the park far too early, and the second one we’re going to arrive when the park is already open. It’s a bit of a walk from the Metro Station. I ended up using a taxi almost every trip, especially with luggage.

shuttle to train station and they have amenities for you

The shuttle was only 3 time is morning had to walk back to hotel from train

Good for 1 night stay to Disney. We spent most of day at the park. Liked there was laundry onsite. They do provide shuttle to park and train station but limited hours. We ended up taking Ubers.

Not really close to anything - food, restaurants or marts. A walk from the train station .

Very clean, quiet and staff was amazing.

Breakfast should be served earlier. Tourist have to be up early for the parks, conventions etc.

The bed was spacious and very comfortable. The hotel was within easy walking distance from the station. Plenty of places to eat near the station. The staff were very happy to store our bags on check-out day.

Despite paying £161 for one night, room only, we were told we'd have to pay £20+ to keep our room for an extra 2 hours.

Close to Disney, convenience store and shopping centre. Shuttle to Disney

A bit small the room. Didn't have a microwave in the room

Shuttle service to Shin Urayasu Station and to the Disneyland/Seas is extremely useful! Thank you for that!

It's a little bit of walk to Shin Urayasu Station and to the nearest convenient store.

I like that it close to Disney and has a Shuttle bus

The laundry area is dirty and the machine need a clean up and maintainence